My favorite retailer would hands down have to be Express. The reasons that I love to shop Express are that they're style is very trendy, they offer GREAT customer service, the quality of their clothing is excellent, they frequently have good sales, and the store is always neat.
I think that Express has really great styles and trends. Their clothes can be trendy, but they can also mix classic pieces into their lines. The store is perfect for girls many ages, because they have great going out pieces, great statement pieces, and great work pieces. Not to mention their jeans always fit really well. Their style is fashion forward and I am usually happy with anything I buy from that store.
The customer service offered at Express really helps to make it a nice place to shop. The employees acknowledge customers from the moment they walk into the doors. They are very friendly and will offer whatever they can to help me. I'm a picky shopper, and for me I like it when employees acknowledge that I'm there, but I don't like it when they follow me around. I think Express has a good balance between those two extremes. If I tell them I'm just looking, they kindly leave me alone until I need help and I really like that about their service.
The quality of the clothing I buy is a really important factor to me as a customer. Yes, somethings in Express can be pricey, but it's worth it. The clothes do not easily fall apart, and they are very durable. When you buy an item from Express and tell your friends that you got your shirt or dress from there, everyone knows that it's good quality. You pay more for it, but unlike places like Forever 21, the clothes won't fall apart after one wash.
Express does very well to keep their customers informed about what sales and events are going on in their stores. They put customers on their e-mailing list, and they frequently have good sales to keep their customers coming in. They also send little flyers in the mail about every month with a catalouge of what's new for the season and a special coupon. I think they are very smart about how they decided to go about informing people of their sales to keep them coming in, because I know that it works for me.
The last reason that I love to shop Express is that the store is always neat and organized. Everything is always folded and there has never been a time where I couldn't find something I wanted because of an item being misplaced. It makes it so easy to shop with everything being sized so it's easier for me to go in and out, unless I just have a bunch of free time to shop!